Frequently Asked Questions

1.  HELP! I am trying to place an online order!  Once you find something you would like to purchase, please click the "shop and buy" button beside the item.  This will route your order through a dealer who has partnered with us to sell our items online. Once you have completed your order a receipt will be emailed to you from the dealer that processed your order.  All of their contact information will be on that receipt if you wish to check on your order or have questions.  They appreciate your business and are more than happy to assist you! In the case that there isn't a "Shop and Buy" button, that means that the factory is temporarily out of stock or it is a custom item that needs a personal phone call or visit to your local dealer. Use our handy dealer locator to find the dealer nearest you. See question #6 for instructions on how to use the dealer locator.

2.  How do I return an item for repair?  Please call 1-800-634-4830 for a Return Authorization Number. Including watches for watch band replacement, items under warranty or items not under warranty.  Our Address is: Montana Silversmiths, #1 Sterling Lane, Columbus, MT 59019-0839. Please see complete instructions below on how to return an item.  We do not do exchanges.  Please contact the dealer that you purchased your item from  and ask about their exchange policy.

3.  Can you send me a catalog?  We send our catalog out only to our authorized Montana Silversmiths dealers.  However,all of our in-stock items are now available for viewing and purchase on this website. Custom items need to be ordered via personal visit or phone call to your local dealer.  

4.  How can I become a dealer?   If you have a retail store where our items would compliment your general merchandise, please click here to print out or download  an application.  You will need to either fax the application to us at 1-800-446-0233 or mail it to us at the address below.  A sales representative will contact you soon! If you still have questions about the process, please contact our customer service department at 1-800-548-4511. Thank you for your interest in becoming Partners in a Western Lifestyle!

5.  Can I order direct?  We do not sell direct.  However, please use our online ordering system to order our products.  Your order will be directed through one of our online dealers who have partnered with us to sell our products online.  If you would like to find your local dealer in your neighborhood, please use our handy dealer locator and type your zip code in under OPTION #2.  Use the drop down menu to select the mileage range you wish to search.  All of their contact information will be displayed.

6.  How do I find my local dealer?  If you would like to find your local dealer in your neighborhood, please use our handy dealer locator and type your zip code in under OPTION #2.  Use the drop down menu to select the mileage range you wish to search.  All of their contact information will be displayed.

7.  I need help planning awards for my special event!  If  you would like a copy of our Trophy Awards Brochure, helpful for planning your event awards, please email your contact information and address to info@montanasilversmiths.com .  Or call  our trophy awards specialist, at 1-888-677-9487.  We would be more than happy to help you plan your special event awards.

8.  I have a question about something else!Call us at 1-800-634-4830 or email us at info@montanasilversmiths.com .  We would love to hear from you!  If you are emailing us,  please allow up to 10 days for a personal response.

Montana Silversmiths
P.O. Box 839
Columbus, MT 59019

#1 Sterling Lane
Columbus, MT 59019
 info@montanasilversmiths.com

T. 800-634-4830
F. 406-322-6107

Please see below for return information.



RETURNS

RMA NUMBER NOW REQUIRED PLEASE

If your item has extreme sentimental value, please consider that we often replace broken or defective pieces with new items and are unable to recover your original piece after the fact.

For Returns Under Warranty:

For repair or replacement of defective or broken items under warranty, please contact your local, authorized Montana Silversmiths dealer. Preferably the location where the item was purchased.  To enable us to better serve you, and to keep track of your individual, valuable Montana Silversmiths item, we do require a RMA (returned merchandise authorization) number.  In the unlikely event you are unable to return the item through a dealer, please contact our Consumer Affairs Department for a RMA number.  This process may, however, take more time.  As always, we here at Montana Silversmiths value and appreciate your business!

To find your local dealer, please use the handy dealer locator at the top of this page and type your zip code in under OPTION #2.  Use the drop down to select the mileage range you wish to search.

To Return items under warranty yourself, please contact our Consumer Affairs Department 1-800-634-4830 for a RMA number.

For Repairs On Items Not Under Warranty:

Please contact our Consumer Affairs Department at 1-800-634-4830 for a RMA number.  Then return it to the address below.  Please include a note in the box with your contact information.  For a list of general charges, please click here.
When shipping products, we suggest sending items in a way that is traceable. (UPS, FedEx, etc.) Ship items to:

Montana Silversmiths
Attn: Returns Department
#1 Sterling Lane
PO Box 839
Columbus, MT 59019

Most returns are processed in 4-6 weeks.

Click Here To Shop Our Sister Site For Complimentary Products
 Big Sky Carvers

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